Terms of Service

TERMS OF SERVICE

Last Modified: 22nd October 2025

PLEASE READ THESE TERMS OF SERVICE CAREFULLY.

Our Terms of Service is a contract that governs your use of our services. It consists of the following documents:

  • These General Terms
  • Acceptable Use Policy
  • Privacy Policy

We’ve aimed to keep these documents as readable as possible, but in some cases for legal reasons, some of the language is necessarily “legalese”. By using our Services, you are agreeing to these terms.

We update these terms from time to time. If you have an active subscription, we will let you know when we update the terms via in-app notification or by email.

TABLE OF CONTENTS

  • Definitions
  • Use of Services
  • Fees and Payment
  • Term and Termination
  • Customer Data
  • Intellectual Property
  • Confidentiality
  • Desktop Application Specific Terms
  • Third-Party Integrations
  • Disclaimers and Limitations
  • Indemnification
  • Governing Law
  • General Provisions

1. DEFINITIONS

“Agreement” or “Terms of Service” means these General Terms and all materials referred or linked to in this agreement.

“Authorized Payment Method” means a current, valid payment method accepted by us, which may include payment through your account with a third party.

“Beta Service” means any service, feature, or functionality labeled as beta, alpha, experimental, pilot, limited release, or in development.

“Confidential Information” means all confidential information disclosed by either party that is designated as confidential or that a reasonable person would consider confidential.

“Current Term” means the ongoing active period of your subscription following the Initial Term, continuing until its scheduled renewal or expiration date.

“Customer Data” means all information that you submit, store, or process through our Services.

“Customer Materials” means all materials that you provide, upload, or submit for use through our Services.

“Desktop Application” means our desktop software application including all updates, upgrades, embedded browser functionality, and associated services.

“Embedded Browser” means the browser functionality integrated within the Desktop Application that displays web content, including third-party websites.

“Free Services” means any Services made available by us on an unpaid or trial basis.

“Initial Term” means the first fixed period of your subscription as specified in your order, starting from the subscription start date and continuing until its scheduled end date.

“Local Data” means any data stored on your device by the Desktop Application.

“Personal Data” means any information relating to an identified or identifiable individual as defined under applicable data protection laws.

“Services” means all of our products and services, including:

  • Web-based applications and platforms
  • Desktop applications
  • Mobile applications
  • Consulting services
  • Support services
  • Any other products or services we provide

“Subscription Term” means the initial term of your subscription and any renewal periods.

“Third-Party Services” means external websites, applications, and services accessed through our Services, including but not limited to LinkedIn.

“Users” means your employees, representatives, consultants, contractors, or agents who are authorized by you to use the Services in accordance with this agreement.

“We,” “us,” or “our” means The Lime One Ltd.

“You,” “your,” or “Customer” means the person or entity using our Services.

2. USE OF SERVICES

2.1 Access and Use

During the Subscription Term, we will provide your access to use the Services as described in this Agreement. You must:

  • Be at least 18 years of age to use the Services
  • Ensure all Users comply with this Agreement
  • Notify us promptly of any unauthorized use
  • Keep your account information current and accurate

Each User must have a separate account with unique login credentials. Sharing of login credentials or accounts between multiple individuals is strictly prohibited. You are responsible for all activity under your account and any accounts you authorize.

2.2 Acceptable Use

You will comply with our Acceptable Use Policy. You will not:

  • Use the Services for any unlawful purpose
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Remove or alter any proprietary notices
  • Violate any third-party rights
  • Use the Services if legally prohibited from doing so
  • Use the Services in violation of applicable regulations in England and Wales, or industry-specific regulations in your jurisdiction (including but not limited to data protection regulations, children’s privacy laws, financial services regulations, healthcare privacy laws, or security requirements)

2.3 Your Account Responsibilities

You acknowledge and agree that:

  • You are solely responsible for maintaining compliance with all third-party terms of service
  • You must review and understand the terms of any third-party service before using our Services with it
  • Any account actions taken by third-party services (including suspension or termination) are your sole responsibility
  • You will not hold us liable for any consequences of third-party service enforcement actions

2.4 Service Modifications

We may modify the Services during the Subscription Term by adding or removing features.

2.5 Customer Support

Support Availability: We provide customer support during normal business hours (9:00 AM to 5:00 PM UK time, Monday through Friday, excluding UK public holidays).

Support Channels:

  • In-app support messaging (for paid subscriptions)
  • Documentation and self-service resources

Response Times: We aim to provide initial responses within:

  • Paid subscriptions: 5 business days
  • Free Services: Best effort basis, no guaranteed response time

Support Scope: Our support includes:

  • Technical issues with the Services
  • Account and billing questions
  • General usage questions
  • Bug reports and feature requests (though implementation is at our discretion)

Support Exclusions: Support does not include:

  • Third-party software or services
  • Custom development or consulting
  • Training beyond basic product usage
  • Issues caused by your modifications or misuse
  • Beta Services (unless otherwise specified)

2.6 Beta Services

Beta Services are provided for evaluation purposes only, without warranty, and may be modified or discontinued at any time without notice. You acknowledge that:

  • Beta Services may not be feature-complete or fully functional
  • We have no obligation to provide support for Beta Services
  • Any data or content used with Beta Services may be permanently lost
  • We may limit or terminate your access to Beta Services at any time

2.7 Free Trial

If you register for a free trial:

  • The trial period will be specified during registration
  • Your data may be deleted at the end of the trial unless you purchase a subscription
  • Additional trial terms on the registration page will apply

3. FEES AND PAYMENT

3.1 Subscription Fees

Subscription fees are as specified in your order or account.

3.2 Payment Terms

Credit Card Payment: You authorize us to charge your Authorized Payment Method for all fees. We may use third-party payment processors. Such processors operate under their own terms and conditions, which constitute a separate agreement between you and the payment processor.

Invoice Payment: For invoices not related to automatic subscription renewals, amounts are due within thirty (30) days from invoice date unless otherwise specified. Automatic subscription renewals will be charged on the renewal date according to the payment schedule in your subscription agreement.

3.3 Taxes

All fees are exclusive of taxes. You agree to pay any applicable taxes, except those based on our income.

3.4 Non-Payment

We may suspend Services for non-payment after providing ten (10) days notice. We will not suspend while you’re disputing charges in good faith.

4. TERM AND TERMINATION

4.1 Term and Renewal

Your Initial Term is specified in your order. Unless otherwise specified, subscriptions automatically renew for the same duration.

4.2 Termination

Termination for Cause by Either Party: Either party may terminate this Agreement for cause:

Material Breach: Upon thirty (30) days’ written notice to the breaching party if a material breach remains uncured at the expiration of such period

Repeated Breaches: Immediately upon written notice if the breaching party has repeatedly breached this Agreement, even if previous breaches were cured

Insolvency: Immediately upon written notice if the other party: (i) becomes insolvent, (ii) files for bankruptcy, (iii) makes an assignment for the benefit of creditors, (iv) has a receiver appointed, or (v) undergoes any similar insolvency proceeding

Illegal Activity: Immediately if the other party engages in illegal activity related to this Agreement

Additional Termination Rights by Us: We may also terminate this Agreement:
Immediately if you:

  • Violate our Acceptable Use Policy
  • Use the Services in a way that creates liability for us
  • Use the Services for illegal purposes
  • Fail to pay undisputed fees after ten (10) days’ written notice
  • Violate the confidentiality or intellectual property provisions of this Agreement
  • Resell, sublicense, or redistribute the Services without authorization

Upon 30 days’ notice if:

  • Your use negatively reflects on us, our reputation, or our customers
  • You breach third-party terms in a way that impacts our Services
  • We discontinue the Services (in which case we will provide a pro-rated refund)
  • Your account has been inactive for more than 180 consecutive days (for Free Services)

Termination Without Cause:
By You: You may terminate paid subscriptions at the end of your Current Term by providing notice as specified in Section 4.1
By Us: We may terminate Free Services at any time without notice
By Either Party: Either party may terminate this Agreement for convenience upon ninety (90) days’ written notice, subject to the payment terms below

Suspension Rights: Prior to termination, we may suspend your access to the Services if:

  • Payment is overdue
  • You violate this Agreement
  • Your use poses a security risk
  • Required by law or court order
  • Your use negatively impacts other users or our infrastructure

4.3 Effect of Termination

Upon termination:

  • Access to paid Services ceases
  • You must stop using all Services
  • We may provide access to Free Services (except termination for cause)
  • Fees are non-refundable except as specified in this Agreement
  • Data stored on our servers must be downloaded by you before termination.
  • After termination data will be subject to deletion immediately.

5. CUSTOMER DATA

5.1 Your Rights

You own and retain all rights to Customer Data. You grant us permission to use Customer Data as necessary to provide the Services.

5.2 Our Use of Data

We will use Customer Data only to:

  • Provide the Services
  • Comply with legal requirements
    As permitted by this Agreement

5.3 Data Protection

We will maintain appropriate safeguards to protect Personal Data as described in our Data Processing Agreement.

5.4 Data Location

Customer Data may be processed and stored in our data centers globally, subject to applicable data protection requirements.

6. INTELLECTUAL PROPERTY

6.1 Our Rights

We retain all intellectual property rights in the Services, including all software, content, and materials we provide.

6.2 Your License

Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable right to use the Services during the Subscription Term.

6.3 Feedback

If you provide suggestions, feedback, or ideas about the Services (“Feedback”), we may use such Feedback without restriction or obligation to you. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate Feedback into our Services.
Feedback does not include your Customer Data or Confidential Information.

7. CONFIDENTIALITY

7.1 Obligations

Each party will:

  • Protect the other’s Confidential Information using reasonable care
  • Not use Confidential Information except as permitted by this Agreement
  • Not disclose Confidential Information to third parties (except as permitted)

7.2 Exceptions

Obligations don’t apply to information that:

  • Is or becomes public through no breach
  • Was known prior to disclosure
  • Is received from a third party without breach
  • Is independently developed

8. DESKTOP APPLICATION SPECIFIC TERMS

8.1 Embedded Browser Functionality

The Desktop Application includes embedded browser technology that:

a) Browser Instances

  • Displays web content from multiple sources including LinkedIn and other third-party websites
  • Maintains separate browser instances with different security configurations
  • Implements sandboxed environments for untrusted external websites
  • Shares session data between LinkedIn-related browser instances for improved user experience

b) Session Management

  • Creates persistent browser sessions stored locally on your device
  • Maintains authentication and session data across application restarts
  • All session data remains on your local device

8.2 Web Content Interaction

The Desktop Application may:

  • Read and extract content from displayed web pages for application functionality
  • Execute JavaScript within web page contexts to enable features
  • Manage navigation within the embedded browser environment
  • Display visual security indicators on untrusted external websites
  • Important: We do not inject code into third-party websites. LinkedIn and other trusted domains are not modified. Only visual security warnings are displayed on untrusted sites.

8.3 System Permissions

The Desktop Application requires:

a) Clipboard Access
Full read and write access to your system clipboard
Used solely for content copying operations within the application

b) Hardware Resources
GPU acceleration for performance optimization
System resource utilization for application functionality

c) External Browser
Capability to open URLs in your default system browser
Certain links may be directed to external browsers for security or functionality reasons

8.4 Local Data Storage

The Desktop Application stores data locally including:

  • Browser session data and cookies
  • Application preferences and settings
  • Cached content for performance
  • Debug logs for troubleshooting
    This data is stored on your device and is not transmitted to our servers unless required for Service functionality.

8.5 Third-Party Website Integration

LinkedIn Integration:

  • The application displays LinkedIn.com through an embedded Chromium browser
  • Session storage is shared for LinkedIn functionality across the browser tabs
  • Your use of LinkedIn is subject to LinkedIn’s terms and policies

External Websites:

  • Non-trusted domains display in sandboxed environments
  • Content Security Policies are applied to untrusted content
  • We are not responsible for third-party website content or practices

8.6 Application Logging

For quality assurance purposes:

  • User-initiated actions may be logged to the console
  • Application errors and debugging information may be collected locally
  • Logs are used solely for troubleshooting and improving the application

8.7 Security Measures

The Desktop Application implements:

  • Content Security Policies for untrusted content
  • Sandboxed browser environments for external sites
  • Restricted permissions for non-trusted domains
  • Visual indicators to identify untrusted content

8.8 Updates

We may update the Desktop Application periodically. Updates may include:

  • New features and functionality
  • Security patches and bug fixes
  • Performance improvements
  • Changes to browser handling or security measures

9. THIRD-PARTY INTEGRATIONS

9.1 Third-Party Services

Our Services may integrate with Third-Party Services. Your use of these services is governed by their respective terms.

9.2 Disclaimer

We are not responsible for:

  • Third-party content, products, or services
  • Any harm resulting from third-party integrations
  • Data shared with third parties

10. DISCLAIMERS AND LIMITATIONS

10.1 Warranty Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
BETA SERVICES ARE PROVIDED FOR EVALUATION PURPOSES ONLY, WITHOUT WARRANTY, AND MAY BE MODIFIED OR DISCONTINUED AT ANY TIME WITHOUT NOTICE.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:
NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
EACH PARTY’S TOTAL LIABILITY WILL NOT EXCEED THE FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM
FOR FREE SERVICES, OUR LIABILITY IS LIMITED TO £100

10.3 Essential Basis

YOU ACKNOWLEDGE THAT THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF OUR AGREEMENT.

11. INDEMNIFICATION

11.1 Your Indemnification

You will defend and indemnify us against claims arising from:

  • Your use of the Services in violation of this Agreement
  • Your violation of any laws or third-party rights
  • Your Customer Data or Customer Materials
  • Unauthorized use of your account
  • Any actions taken against you by third-party services, including account suspension or termination
  • Your violation of third-party terms of service when using our Services
  • Any losses, damages, or claims resulting from your use of the Desktop Application with third-party websites

11.2 Our Indemnification

We will defend and indemnify you against claims that the Services infringe third-party intellectual property rights, except for claims arising from:

  • Your modifications or misuse
  • Combination with third-party products
  • Use outside the scope of this Agreement

12. GOVERNING LAW

12.1 Applicable Law

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the law of England and Wales.

12.2 Jurisdiction

The courts of England and Wales have exclusive jurisdiction over any disputes.

12.3 International Use

While governed by UK law, the Services may be used internationally. You are responsible for compliance with local laws.

13. GENERAL PROVISIONS

13.1 Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements.

13.2 Amendments

We may modify this Agreement by posting updates. Changes become effective after notice, with 30 days to object to material adverse changes.

13.3 Assignment

You may not assign this Agreement without our consent. We may assign to an affiliate or successor.

13.4 Severability

If any provision is unenforceable, the remainder continues in effect.

13.5 No Waiver

No waiver is effective unless in writing. Waiver of one breach doesn’t waive others.

13.6 Force Majeure

Neither party is liable for delays due to circumstances beyond reasonable control.

13.7 Notices

To Us: The Lime One Ltd., 915, Thames Quarter, 2 Napier Road, Reading RG1 8FU To You: Your registered email and account address

13.8 Survival

Provisions that by nature should survive termination will remain in effect.

13.9 No Third-Party Beneficiaries

This Agreement doesn’t create rights for third parties.

13.10 Authority

Each party represents it has authority to enter this Agreement.

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.