Pip is Lime’s AI chatbot, available whenever you need help. The little green circle with a dog icon sits in the bottom left corner of your Lime app, ready to answer questions about how to use any feature.
Think of Pip as instant documentation - instead of searching through help articles, just ask your question and get an immediate answer.
Accessing Pip
Click the green circle with the dog icon anywhere in Lime. A chat window opens where you can type your questions.
How to Use Pip
- Click the Pip icon
- Type your question in the text box
- Press Enter
- Pip responds with an answer
That’s it. No navigating menus, no searching documentation, no waiting for email support.
What You Can Ask Pip
How-to questions:
- “How do I add a tag to a contact?”
- “How do I set a check-in schedule?”
- “How do I create a new funnel?”
- “How do I upload analytics?”
Feature explanations:
- “What is Citizen Score?”
- “What are Lime Boards?”
- “What’s the difference between Comment and Chat?”
- “What does the Archive notebook do?”
Strategy questions:
- “How do I get the most from analytics?”
- “What’s the best way to organize my network?”
- “How often should I set check-in schedules?”
- “What content types should I create?”
Troubleshooting:
- “Why didn’t my connections import?”
- “Why can’t I see my analytics?”
- “How do I fix a check-in that’s not working?”
Pip understands natural language, so you don’t need to phrase questions perfectly. Ask the way you’d ask a colleague sitting next to you.
When to Use Pip
Quick questions while working: You’re in the middle of setting up a funnel and can’t remember how to add segments. Click Pip, ask, get the answer, keep working. No interruption to your flow.
Learning new features: You just discovered Thinking Cards and want to understand what they do. Ask Pip for a quick explanation before diving in.
Troubleshooting in the moment: Something’s not working the way you expected. Ask Pip what might be wrong instead of stopping to search documentation.
Strategy guidance: You’re not sure which check-in frequency to use for a connection. Ask Pip for recommendations based on relationship stage.
When you can’t find something: You know Lime can do something but can’t remember where the feature is. Ask Pip “Where do I find…” and get pointed in the right direction.
Pip vs. Documentation vs. Support
Use Pip for:
- Quick how-to questions
- Feature explanations
- Immediate answers while working
- Finding where features are located
Use Documentation for:
- Comprehensive guides
- Understanding how features work together
- Learning strategy and best practices
- Reference material you want to read through
Use Help & Support for:
- Bug reports
- Feature requests
- Account issues
- Questions Pip can’t answer
- Feedback or suggestions
Pip handles 90% of questions instantly. For the other 10%, documentation and support are there.
Tips for Getting Good Answers from Pip
Ask one question at a time: Pip handles focused questions better than multiple questions in one message.
Include context if needed: “How do I move someone between segments?” is clearer than “How do I move someone?”
Follow up if needed: If Pip’s first answer doesn’t fully address your question, ask a follow-up to dig deeper.
Privacy Note
Conversations with Pip help improve Lime’s help systems. They’re shared with the core Lime team, but they aren’t shared with other users. Your questions are private.
