Help & Support opens a contact form where you can reach the Lime team with questions, problems, suggestions, or bug reports.
Accessing Help & Support
Click Help & Support in the Lime menu. A contact form appears on the right side of your Lime interface.
Submitting a Query
Required fields:
- Name: Your name
- Email address: Where we’ll send our response
- Subject: Brief summary of your query
- Description: Detailed explanation of your question, problem, suggestion, or bug
Optional fields:
- Query type: Categorize your request (question, problem or bug, feature request)
- Priority level: Indicate urgency if applicable
- Screenshots/images: Upload up to 5 images to help explain your issue. Visual context often makes problems easier to understand and resolve
Response Time
We aim to respond as quickly as possible. Response time varies depending on query complexity and support volume, but we prioritize getting back to you promptly.
Feedback Welcome
We genuinely welcome all feedback - questions help us improve documentation, bug reports make Lime better for everyone, and suggestions shape future features. Don’t hesitate to reach out with anything that could make your Lime experience better.
